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Terms & Conditions
Terms and Conditions
Last Modified: April 12, 2018
Please read these Terms carefully before accessing or using our Website. By visiting our website and/or purchasing a product from our online store, you engage in our “Service” and agree to be bound by the following Terms. If you do not agree to all the provisions of this agreement, then please do not access the website or place an order.
2. Key Terms
Unless expressly stated otherwise the following terms shall have the meaning as defined hereunder:
“Product” - refers to any product, offered for sale through the website.
“Customers” - refers to Users who place an order through our online store at www.cbdoctor.org.
“User” - refers to all those who access the website and including the Customers.
The website is not designed for Users who are under the age of thirteen (13) years.
IF YOU ARE UNDER THE AGE OF THIRTEEN YEARS, YOU MAY NOT ACCESS THIS SITE, CREATE AN ACCOUNT OR MAKE ANY PURCHASES THROUGH THE WEBSITE AND YOU MAY NOT UNDER ANY CIRCUMSTANCES SUBMIT YOUR PERSONAL INFORMATION THROUGH THE SITE.
Unless expressly stated otherwise, only natural persons are eligible to create an account and purchase products through our site. You may not create an account on behalf of another individual. By accessing the Service, you represent and warrant that you have the requisite capacity and authority to enter into a legally binding agreement with the Company.
We reserve the right in our sole discretion to add, modify or withdraw this website or our products and services as well as amend any provision of this Agreement. Any changes in features and functionality of our Site will become effective from the date of implementation. Where we make any changes to this Agreement, we will notify you by updating the last modified date on the top of this Agreement. Please take the time to review these terms regularly. You release the Company of any liability arising from your failure to review such modified Terms.
5. Information Disclaimer
ALL INFORMATION ON THE WEBSITE IS MADE AVAILABLE FOR GENERAL INFORMATIONAL PURPOSES ONLY. WE TAKE REASONABLE STEPS TO ENSURE THE ACCURACY OF INFORMATION ON THE WEBSITE HOWEVER WE ARE UNABLE TO OFFER ANY GUARANTEES. ACCORDINGLY, ANY DECISION YOU TAKE BASED ON ANY INFORMATION / CONTENT YOU RECEIVE THROUGH THE WEBSITE IS SOLELY AT YOUR OWN RISK.
ALL PRODUCT IMAGES ON THE WEBSITE ARE FOR ILLUSTRATIVE PURPOSES ONLY. IF YOU HAVE ANY QUESTIONS ABOUT ANY INFORMATION DISPLAYED ON OUR WEBSITE, PLEASE CONTACT US THROUGH THE CONTACT US PAGE ON OUR WEBSITE.
6. Guest Checkout, Account Registration and Safety
Although the website enables customers to purchase products without having to register an account, there are certain website features and functionality that is only available to Customers who create an account at www.cbdoctor.org.
If we discover that you provided us with incorrect or inaccurate information during your account registration, we reserve the right to immediately terminate such account and ban you from using our Services. The Company offers all accounts at its sole discretion, and we may refuse registration of a customer account without providing any reason. As an account holder, it is solely your responsibility to protect your account username and password.
You accept that all activity under your account is your responsibility, whether or not you have authorised it and you will take all necessary steps for maintaining the confidentiality of your username and password. If you become aware of any security breach please immediately notify us in writing. We disclaim any and all responsibility for any unauthorised access to your account.
7. Terms of Sale
The website offers customers a convenient way to select a product they wish to purchase and place their order at www.cbdoctor.org. We use secure online payment processor provided by Mollie B.V. that enables our customers to make payments using any major credit and debit cards. By purchasing products from www.cbdoctor.org, you further agree to abide by any applicable terms and conditions our our chosen payment processor. The Company currently uses third-party shipping service provider to ship products locally and internationally to all locations listed on our website. Unless expressly stated otherwise, shipping costs are borne by the customer, and customers are able to view shipping costs before they make the payment. Please note that it is solely the responsibility of the customer to review their order before making any payments to ensure they have ordered the correct product. In the event you place an incorrect order, you must immediately contact us at [email protected] to request cancellation. Please see our cancellation policy for more information.
Please note that upon receipt of your order request we will send you a confirmation email at the email address specified by you, your order request is only deemed accepted by us after you receive the confirmation email from us. We will not process your order before sending you a confirmation email. We do not have any legal or moral obligation to accept any order, and we may decline to accept an order in our sole discretion. However, by submitting your order, you agree to pay for all ordered products (including any taxes and shipping fees as visible at the time you placed your order) in the event we accept your order.
Delivery, Pricing and Payment Policy
The delivery of all products on www.cbdoctor.org is subject to availability. The Company does not offer any guarantees that products, as listed on our website, will be available at all times. If for any reason we are unable to fulfil your order, we will try to notify you via email provided by you.
Your order will be delivered to the shipping address that you provide us when placing your order. The title and the risk pass to the customer upon delivery of the product. All delivery timeframes visible on our website are estimates only and delays can occur for reasons beyond our control. We do not assume any liability for any delay in delivery whatsoever caused. In the unlikely event that you do not receive the product within 30 days from the date you placed your order, you may immediately cancel your order, and we will issue a full refund in accordance with our return, replacement and refund policy as outlined below.
All product prices on our Website are quoted in EUR. You are required to authorise the payment at the time you place your order. We may in our sole discretion change our product prices at any time without giving any prior notice to you. Unless we in our sole discretion determine that the product price listed on our website is incorrect, you will be liable to pay the product price listed on our Website at the time you place your order. If we decide that a product price listed on our Website is incorrect, we will contact you and offer you an opportunity to place your order at the correct price. We will not be held responsible for any delays and non-deliveries arising as a result of chargebacks.
Return, Replacement and Refund Policy
Except for gifts and products purchased on our online sale, you may return a product at any time within fourteen (14) days of delivery and receive a full refund if you choose to do so. Should you decide to return a product, you must submit a return request, and upon receipt of confirmation from the Company, the product must be shipped back to the Company in accordance with this provision. Please note that customers will be responsible for the payment of two-way shipping fees, insurance charges and any additional duties payable on international returns. You may not return any products after the lapse of the fourteen day period.
To submit your return request for items purchased from our online store, please send us an email at [email protected]. Upon receipt of confirmation you must ship the product back to the following address:
Returns must be shipped back to the following address:
2142 EW Cruquius,
Please note that we reserve the right to reduce or refuse a refund if we find that:
- The item has been used with visible signs of use and it can no longer be sold as new;
- Item was damaged during return shipping as a result of poor packaging;
- Return shipment does not contain all the items ex - accessories, leftlets etc.
- Return package is not clearly labelled with your order number;
Replacement policy for incorrect deliveries, damaged products and gifts
In the event we delivered the wrong product to you or the product you received contained a defect or was damaged when you received it, we will gladly replace it for you or offer you a full refund after we receive the returned item. To request a replacement for an incorrect and damaged product, please contact us via email within 14 days from the date of receipt.
Please note that we are unable to offer refunds for a gift item, however, we will gladly replace a gift item for another item of an equal price up to 14 days from the date of purchase, provided the product is still in its original packaging, unused and undamaged. To request a replacement for gift items, please contact us via email within 14 days from the date of purchase of such product.
To submit a replacement request, please send us an email at [email protected] with the words “Replacement Request” in the subject line and the following information:
- your full name,
- delivery address,
- email address and order number
You will be required to return the non-compliant product or gift item you wish to replace to our returns address within the stated timeline after you receive confirmation from the Company approving your request.
Please note that you can only return products for replacement if the following conditions are met:
- Product must be purchased from our online store at www.cbdoctor.org;
- Return request must be made within 14 days from the date of delivery;
- Items must be unused;
- In case of defective or damaged products, the defect or damage was not caused by you after taking delivery;
- Returned product must include all original items if part of a set and any accessories;
- Return shipment must be securely packaged to prevent any damage to the product during shipping;
Please note that we reserve the right to refuse replacement or accept any returns if the returned product was damaged during return shipping or used with visible signs of use.
In case of incorrect deliveries, we will cover two-way shipping fees to enable you to return the product to us at no cost to you.
We make our best effort to ensure that all product description, images, colours and measurements are an accurate depiction of the product available on our website however we are unable to offer you any guarantees.
We do not offer full refunds or replacements if the returned product is damaged as a result of your actions.
Where you qualify for a full or partial refund, we will process the refund within 14 days of the receipt of the returned product. All refunds are processed by our preferred Payment Processor and made to the person who made the original payment. As we rely upon our Payment Processor to process refunds, we cannot offer you any guarantees as to the exact date and time for refunds reaching your account. We may in our sole discretion agree to bear any costs that may be incurred in the processing of the refund.
You can cancel your order any time before we dispatch it without incurring any obligations. If you wish to cancel an order after dispatch, you can do so any time within 14 days from the date you accept delivery of the product. Please note where you cancel your order after the product has been dispatched, you will be required to return the product to the Company within 14 days of receipt and you will become liable for the payment of two-way shipping fees.
To exercise your right to cancel, please contact us at [email protected] by using the word “Cancellation” in the subject line. Please note that all sales will be deemed final and the Company is not under any obligation to accept return and offer you a refund after the lapse of 14 day period.
The Company reserves the right to cancel an order at any time after the occurrence of either:
- the products ordered being unavailable for any reason; or
- the customer is in breach of any provisions of these terms;
- We cease our business operation for any reason
8. Gift Vouchers
In addition to all the applicable terms and provisions of this Agreement, any gift vouchers purchased through the website will also be governed by the terms and provisions as described hereunder, if you do not agree with these terms, please do not purchase a gift voucher:
- Loss of gift vouchers – In the event, your gift voucher is lost or stolen, please immediately contact us at [email protected] to cancel your gift voucher. We will take steps to cancel your previous gift voucher and re-issue a new gift voucher with the balance of amount in your previous gift voucher. Please note that neither the Company nor its Directors, affiliates, partners or employees have any liability to you for lost or stolen gift vouchers or any unauthorised use of your account. The risk of loss and title for a gift voucher will pass on to the customer upon payment.
9. Promotional Codes
The Company may, in its sole discretion create and offer promotional codes that are redeemable for credit in your account and can only be used towards purchasing products offered by the Company. You understand and accept that Company uses promo codes to increase its marketing reach and therefore promo codes can only be used once per person. Please note that additional terms and conditions may apply to use of promo codes and by using a promo code, you agree to be bound by those additional terms and conditions. Promo codes may expire on the date specified in the promotion and may not be redeemed for cash or transferred to another account. The Company reserves the right to withhold or deduct any credits or benefits in your account which are obtained from the use of promo codes if we suspect any abuse, fraud or any other illegal activity on your part.
10. International Customs Charges
You acknowledge that international deliveries may incur import duties and taxes imposed by the customs department of your country. Unless expressly stated otherwise, all such duties and taxes will be borne by the Customer and the Company will not be liable for any additional charges that you may be required to pay to your local authorities. You are advised to familiarise yourself with all applicable laws and regulations to ensure that you are in compliance with your local laws before ordering any product through the Website.
11. User Conduct
You agree that you will not:
- Use the website or any products offered by the Company for any illegal or unlawful purposes;
- Post any content on the website that may be potentially or actually harmful to the Company or any User;
- Post any content or information that is false, inaccurate, misleading or deceptive in nature;
- In any way, infringe any User’s, Company’s or third party’s copyright, patent, trademark, trade secret or other proprietary rights or intellectual property rights;
- Act in any manner that may lead to a violation of any applicable laws or regulation;
- Post any content that may be deemed defamatory, libellous, threatening or harassing;
- Post any content that is obscene or contain any material, that we may in our sole discretion deem inappropriate or unlawful;
- Intentionally or unintentionally cause harm or subvert the function of the Website by introducing any viruses or other computer programming routines that may damage, modify, delete or interfere with any system, data or personal information stored on Website;
If we determine, in our sole discretion, that you have breached any obligation under this clause, we reserve the rights to cancel or suspend your account.
12. Intellectual Property
All products sold on www.cbdoctor.org and all content made available by the Company including without limitation, the text, graphics, logos, trademarks, audio, video, interactive features, software and the like (“Company Content”) are owned by and/or licensed to the Company and subject to trademark, copyright and other intellectual property rights under the local and international laws and conventions. You agree not to copy, sell, transfer, license, sublicense, assign, reproduce, republish, disassemble, decompile, reverse engineer or distribute any Company Content in any way except as intended under the Agreement. You further agree not to adapt, alter or create a derivative work from any Company Content without the prior written permission of the Company. You agree that you will not remove any copyright, trademarks and any proprietary notices from any Company Content. You understand that any use of Company Content on any website, system or application that is not owned and operated by us is strictly prohibited.
We hereby grant you a limited, non-exclusive, non-transferable license to use the Company Content for your personal and non-commercial use only.
We reserve the right to prosecute any violations of this provision to the fullest extent permitted by law. You acknowledge that breach of this provision can incur criminal as well as civil liability.
13. User Suggestions
If you have ideas or suggestions on how we can improve our product offering, please feel free to share your views with us by sending us an email at [email protected]. For purposes of full disclosure and avoidance of any conflict, please note that when you submit your suggestion/ideas, you are granting us full and exclusive rights, at our discretion, to use, disclose and otherwise exploit your ideas and suggestions, either by inclusion in our current product line or creation of a new product, in whole or part, without any restriction or compensation to you now or ever in future.
14. Disclaimer of Warranties; Limitation of Liability
The website and all products and services offered by the Company are provided to you on 'AS IS' and 'AS AVAILABLE' basis for your personal and non-commercial use only, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, specific performance, durability, and non-infringement.
We neither represent or warrant that your use of the website will be uninterrupted, timely, secure or error-free or any results that may be obtained from the use of the service. You expressly agree that your use of, or inability to use, the website is at your sole risk.
IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM OR ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGE OF ANY NATURE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE PRODUCT MADE AVAILABLE BY THE COMPANY, EVEN IF THE COMPANY WAS ADVISED OF SUCH POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, IN THE EVENT THE ABOVE LIMITATION DOES NOT APPLY TO YOU, THE TOTAL LIABILITY OF THE COMPANY TO YOU FOR ANY DAMAGE OR LOSS SUFFERED SHALL NOT EXCEED THE GREATER OF FIFTY EURO OR THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM.
You agree to release, defend, indemnify, and hold harmless the Company, its founders, employees, affiliates, subsidiaries against any claims, liabilities, charges, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:
(i) the violation of these Terms by you;
(ii) Your gross negligence or willful misconduct, or;
(iii) the infringement by you, or any third party using your online account on the website, of any intellectual property or other rights of any person or entity.
16. Governing Law
The Company is operating from its head office in Netherlands and this Agreement shall be construed in accordance with the laws of the land. Any action or claims brought against the Company must be brought in the court of law with appropriate jurisdiction to rule upon the matter located in Netherlands.
17. Entire Agreement
The headings used in this agreement are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.
The Company may assign any of its responsibilities/obligations to any other person without notice to the User, at its sole discretion. However, User may not assign, sublicense or otherwise transfer any of their rights under these Terms to any other party with express written consent of the Company.
If applicable law finds any provision of this Agreement to be unlawful, void, or for any reason unenforceable, then such provision will only be limited to the minimum extent necessary and such limitation will not impact the validity and enforceability of the remainder of this Agreement.
21. Force Majeure
Neither the Company nor the User will be held liable for failure to perform any of its obligations towards the other if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disasters), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or any interruption or any failure of electricity or server, system, computer, internet or telephone service.