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Last updated: April 12, 2018
Information we collect from you and how we process it?
Collection of account information and transaction data
When you create a customer account on www.cbdoctor.org or order a product from our online store, we collect specific personal information from you including your full name, email address, phone number, billing address, shipping address (if different from billing address). We process this information to enable you to securely log into your account, to deliver the ordered product to you, to keep track of your purchase/transaction history and to contact you, if required. The legal basis for our collection and use of your personal information is legitimate interest as we are unable to perform our obligations for delivering a product to you under a sale agreement without the collection and processing of this information.
Collection of payment information
When you place an order and provide your payment information through our website, such as your bank card details, all your sensitive data is collected, encrypted and used by our selected payment processor for processing your payment and the information is not retained for any longer than necessary for fulfilment of relevant business and legal obligations. The legal basis for our collection and use of your payment information is your consent which is implied when you place an order on our website and provide us with the requested information.
Automatically collected usage data
We automatically collect certain usage data about you when you browse our website, such as your IP address, your browser type, your operating system, pages you visit on our website. Your information is processed to analyse how you use our website and improve your user experience. Our legal basis for collection and processing of your usage data is your consent which is implied when you access our website.
Collection of enquiry information
We may collect certain personal information when you send us enquiries or other support requests through the “contact us” page on our website or directly to the email address: [email protected]. We may be required to process the data received from your enquiry to respond to your request, to keep record of your past communication with the Company, to provide support and any other relevant marketing purposes. The legal basis of our processing is legitimate interest as we are unable perform our obligations towards you without processing your personal information.
Collection of subscription data
We may collect certain personal information from you such as your name and email address when you subscribe to receive marketing material or newsletters from us. Your information is processed for sending you relevant marketing material that we think you will find useful. The legal basis for processing this information is your consent which is expressly granted when you opt in to receive such marketing material from us on our website.
Please note that we may process any of the aforementioned information that we collect from you for the establishment, exercise or defence of our legal claims in any court proceedings or for any other similar administrative purposes. Where we do process your information for such purposes, the legal basis for our processing of your information is legitimate interest of protecting and asserting our legal rights or the legal rights of others.
We may also process any of the personal information we collect from you where necessary for seeking any professional advice to protect our interests and the interests of our users or to fulfil our legal obligation/compliance with applicable laws. The legal basis for such processing is legitiminate interest of protecting the Company and its users from any foreseeable risks.
How we use and share the information we collect
We do not sell or rent your personal information to any third-party.
We may disclose your personal information in the following circumstance:
- if we are required to do so by law;
- to fulfil our legal obligation;
- to protect our vital interest;
- to protect the interests of other individuals and/or;
- upon reasonable requests from the law enforcement authorities.
Transfering your personal data
We are operating from our head offices in Netherlands and we do not intend to transfer your data to any entity outside of the European Economic Area (EEA).
Merger or Acquisition
- You have the right to access your personal information that we hold;
- You have the right to edit your personal information on our records;
- You have the right to request erasure of your personal information from our records;
- You have the right to restrict processing of your personal information;
- You have the right to request that we do not process your personal information for a specific purpose;
- You have the right to data portability;
- You have the right to file a complaint with a supervisory authority;
Your right to access your personal information
Where we process your personal data, you have the right to access your personal data that we hold along with information relating to the purpose for which we are processing your data and who we share it. This right is only available to the extent that your access does not negatively affect the rights of other individuals. If you currently have an account on www.cbdoctor.org you can easily view the personal information you provided us by logging into your account.
Your right to edit your personal information
Where the information we hold about your is incorrect, outdated or inaccurate, you have the right to access your information for the purposes of rectifying any inaccuracies or updating it.
Your right to erasure of your personal information
You have the right to request that we erase your personal information from our records under the following circumstances:
- Your personal information is no longer required for the purpose for which it was initially collected;
- You withdraw your consent that you previously granted;
- Where you object to the processing under applicable data protection law;
- Where your personal data is unlawfully processed;
- Where your personal data is used for direct marketing purposes.
We are not obligated to erase your personal data where the following exclusions apply:
- Where processing is necessary for compliance of our legal obligation;
- Where processing is necessary for exercising the right to freedom of expression;
- Where processing is necessary for exercising the right to information;
- Where processing is necessary for establishing, exercising or defending a legal claim.
If you wish to exercise your right to access, edit or erase your personal information, please contact us at [email protected] and we will respond to your request within ten working days
Your right to restrict processing of your personal information
As specified above, you may under certain circumstances request us to restrict processing your personal data including where:
- You dispute the accuracy of your personal information that we hold;
- The processing of your personal information is unlawful but you are not authorizing us to erase it;
- We no longer require your personal data for the purposes for which it was obtained but you require the personal data for establishing, exercising or defending legal claim and you have objected to processing of such personal information in the interim;
Please note that we will continue to retain your personal data in the aforementioned circumstances and we will only process your personal information under these circumstances either with your consent, where such processing of personal information will be in public interest or to establish, exercise or defend a legal claim
Your right to object to processing of your personal information
You have the right to object to our processing of your personal information where we are processing your personal data for direct marketing purposes. We will immediately cease processing your personal data for such direct marketing purposes upon receipt of your objection.
Your right to data portability
Where the legal basis for collection of your personal information was consent or legitimate purpose including performance of our contractual obligations under a sale of goods agreement and it was collected automatically, you have the right to receive your data in a machine readable format. Provided it does not infringe or adversely affect the rights of others.
Your right to file a complaint with a supervisory authority
If you are of the view that our processing of your personal information is infringing your privacy rights or any applicable privacy laws governing your personal data, you may file a complaint with a supervisory authority responsible for data protection in your country of residence (if you are living in EEA) or in Netherlands.
Your right to withdraw your consent
Where we use consent as the legal basis for processing your personal information, you have the right to withdraw your consent anytime by giving us a written notice of your withdrawal at [email protected].
When you opt-in to receive marketing communication from us, we will use your personal information to send you marketing material that we think you’ll find interesting. You can opt-out of receiving such communication at any time by clicking the unsubscribe link at the bottom of our emails, and we will no longer send you marketing emails. However, we may still have to send you emails for any orders you place through the online store or when responding to your requests.
We strive to keep all your Personal Information secure. We use all commercially viable means to protect your Personal Information, however as our Website is built upon and uses third-party tools and software there may be vulnerabilities that we are not yet aware of and therefore we are unable to offer any guarantees as to the security of your personal information.
Retention of User data
We will retain your personal information in our database for the entire duration that your account is active. After you cancel your account, we will not keep any of your personal information in our database for a period longer than necessary for the fulfilment of our business and legal obligations.
Take note that although cookies on their own do not collect any personally identifiable information about our users, once you create an account and provide us with your personally identifiable information, this information may be linked to data that is already stored in the cookie.
Cookies enable us to track information about our Users and help us to improve our user experience.
- Identify you as a unique user when you visit our website;
- Determine if you are logged into your account on our website;
- To store your preferences on our website;
- To prevent any unauthorized access to your account and to protect the safety of our website;
- To analyse how users use our website;
We also use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites, please click the link here.
We will request your express consent for use of our cookies. You can easily refuse accepting cookies by declining our request for consent. You can also refuse to accept cookies by changing your browser settings. Please note that when you block, delete or refuse to accept cookies, it will result in poor user experience and you may not be able to access all areas of our website and services.
We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our Website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.
CBDoctor is operating from its head offices in Netherlands
1433 KV Kudelstaart,
Email address: [email protected]