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Shipping & returns
Delivery, Pricing and Payment Policy
The delivery of all products on www.cbdoctor.org is subject to availability. The Company does not offer any guarantees that products, as listed on our website, will be available at all times. If for any reason we are unable to fulfil your order, we will try to notify you via email provided by you.
Your order will be delivered to the shipping address that you provide us when placing your order. The title and the risk pass to the customer upon delivery of the product. All delivery timeframes visible on our website are estimates only and delays can occur for reasons beyond our control. We do not assume any liability for any delay in delivery whatsoever caused. In the unlikely event that you do not receive the product within 30 days from the date you placed your order, you may immediately cancel your order, and we will issue a full refund in accordance with our return, replacement and refund policy as outlined below.
All product prices on our Website are quoted in EUR. You are required to authorise the payment at the time you place your order. We may in our sole discretion change our product prices at any time without giving any prior notice to you. Unless we in our sole discretion determine that the product price listed on our website is incorrect, you will be liable to pay the product price listed on our Website at the time you place your order. If we decide that a product price listed on our Website is incorrect, we will contact you and offer you an opportunity to place your order at the correct price. We will not be held responsible for any delays and non-deliveries arising as a result of chargebacks.
Return, Replacement and Refund Policy
Except for gifts and products purchased on our online sale, you may return a product at any time within fourteen (14) days of delivery and receive a full refund if you choose to do so. Should you decide to return a product, you must submit a return request, and upon receipt of confirmation from the Company, the product must be shipped back to the Company in accordance with this provision. Please note that customers will be responsible for the payment of two-way shipping fees, insurance charges and any additional duties payable on international returns. You may not return any products after the lapse of the fourteen day period.
To submit your return request for items purchased from our online store, please send us an email at [email protected]. Upon receipt of confirmation you must ship the product back to the following address:
Returns must be shipped back to the following address:
2142 EW Cruquius,
Please note that we reserve the right to reduce or refuse a refund if we find that:
- The item has been used with visible signs of use and it can no longer be sold as new;
- Item was damaged during return shipping as a result of poor packaging;
- Return shipment does not contain all the items ex - accessories, leftlets etc.
- Return package is not clearly labelled with your order number;
Replacement policy for incorrect deliveries, damaged products and gifts
In the event we delivered the wrong product to you or the product you received contained a defect or was damaged when you received it, we will gladly replace it for you or offer you a full refund after we receive the returned item. To request a replacement for an incorrect and damaged product, please contact us via email within 14 days from the date of receipt.
Please note that we are unable to offer refunds for a gift item, however, we will gladly replace a gift item for another item of an equal price up to 14 days from the date of purchase, provided the product is still in its original packaging, unused and undamaged. To request a replacement for gift items, please contact us via email within 14 days from the date of purchase of such product.
To submit a replacement request, please send us an email at [email protected] with the words “Replacement Request” in the subject line and the following information:
- your full name,
- delivery address,
- email address and order number
You will be required to return the non-compliant product or gift item you wish to replace to our returns address within the stated timeline after you receive confirmation from the Company approving your request.
Please note that you can only return products for replacement if the following conditions are met:
- Product must be purchased from our online store at www.cbdoctor.org;
- Return request must be made within 14 days from the date of delivery;
- Items must be unused;
- In case of defective or damaged products, the defect or damage was not caused by you after taking delivery;
- Returned product must include all original items if part of a set and any accessories;
- Return shipment must be securely packaged to prevent any damage to the product during shipping;
Please note that we reserve the right to refuse replacement or accept any returns if the returned product was damaged during return shipping or used with visible signs of use.
In case of incorrect deliveries, we will cover two-way shipping fees to enable you to return the product to us at no cost to you.
We make our best effort to ensure that all product description, images, colours and measurements are an accurate depiction of the product available on our website however we are unable to offer you any guarantees.
We do not offer full refunds or replacements if the returned product is damaged as a result of your actions.
Where you qualify for a full or partial refund, we will process the refund within 14 days of the receipt of the returned product. All refunds are processed by our preferred Payment Processor and made to the person who made the original payment. As we rely upon our Payment Processor to process refunds, we cannot offer you any guarantees as to the exact date and time for refunds reaching your account. We may in our sole discretion agree to bear any costs that may be incurred in the processing of the refund.
You can cancel your order any time before we dispatch it without incurring any obligations. If you wish to cancel an order after dispatch, you can do so any time within 14 days from the date you accept delivery of the product. Please note where you cancel your order after the product has been dispatched, you will be required to return the product to the Company within 14 days of receipt and you will become liable for the payment of two-way shipping fees.
To exercise your right to cancel, please contact us at [email protected] by using the word “Cancellation” in the subject line. Please note that all sales will be deemed final and the Company is not under any obligation to accept return and offer you a refund after the lapse of 14 day period.
The Company reserves the right to cancel an order at any time after the occurrence of either:
- the products ordered being unavailable for any reason; or
- the customer is in breach of any provisions of these terms;
- We cease our business operation for any reason